fbpx

Complaints policy

Practice complaints policy

In ToothStation dental practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives:

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Dental Complaints Service (020 8253 0800) for complaints about private treatment

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)

Reviews
Close
ToothStation Dental Practice
5.0
Based on 45 reviews
powered by Google
Amar Sharma
Amar Sharma
12:46 12 Feb 21
If you live in Cambridge and need to get your teeth cleaned go this place. Hands down the best in town, prices are very... reasonable and my teeth have never looked or felt this clean before. Also go for the airflow treatment, well worth the extra £20.read more
Tohid Ismail
Tohid Ismail
20:50 11 Jan 21
Josef and Agnes - who run the clinic together - are just brilliant. I have tried for years to find a practice that is... friendly and competent and this is it. They stayed in after hours to deal with my emergency dental pain. Wonderful people and very able dentists.read more
yongyun hwang
yongyun hwang
00:58 05 Jan 21
Had a dental emergency. This is the only place which treated it immediately. Thanks a lot! It's the best dental service... in Cambridge.read more
Thomas
Thomas
12:57 04 Jan 21
Highly recommended. Price/quality ratio here is the best in town.
Kasia Cieślik
Kasia Cieślik
10:45 16 Dec 20
Simply put, this is the best dental clinic in the area. Very professional, excellent service, top quality treatment,... reasonably priced. Highly recommend!read more
emese foldesi
emese foldesi
20:30 27 Aug 20
1.star: Quick appointment. 2.star: Warm welcome, perfect cleanliness, calm environment. 3.star: Patience,... understandable explanation of treatment options, high professional knowledge, comfortable, painless treatment. 4.star: No exorbitant prices 5.star: You can leave the clinic with good experiences. Five stars aren't enough to value them. Thank you. 😊read more
Next Reviews